Polar Moment

“I’ve worked with Polar Moment and John on numerous projects while I was working as an IT Director at ALDI. Our small internal payments team in was one of the most knowledgeable and agile in the market, and a large part of that is down to the long association with John and his skill at both generously sharing his knowledge and working his network. John brought together industry professionals across different organisations to solve shared challenges whether they be technical, regulatory or commercial. John is a real expert, a fantastic addition of knowledge and experience to any payments team, and a pleasure to work with. I would heartily recommend Polar Moment and John to any organisation looking for payments industry know-how.”

“I have been hugely impressed with the way that Polar Moment have managed the migration of our website from the incumbent supplier to a new server. Customer service has been excellent, communication has been outstanding, downtime during the switchover was minimal due to prior testing and bug fixing. The team was proactive in monitoring the site in the period immediately following the handover and has made suggestions for improvements, which will be of great benefit to the college, our students, and users of the website. Emails are responded to very quickly. All in all, I am absolutely delighted with the service that has been provided by Polar Moment to date.”

“Throughout our relationship with Polar Moment, I’ve always been pleased and impressed with the support we’ve received. There’s an enthusiasm, attention to detail, and level of engagement that sets them apart. Earlier this year we suffered two P0 situations in two different countries within days of each other, both around high profile launch events, including one in the middle of a weekend. What I saw from Polar Moment was a standard of response well beyond anything I had experienced from other suppliers throughout my time here. Both issues were quickly resolved, and both launches were successful. Dealing as we do, in broadcast critical systems around the world, we’re inherently in a highly demanding and highly visible position. The fact that Polar Moment deliver very much at the upper end of our expectations, even in that context, is testament to the quality of the team there”.

“Pro-active approach in terms of highlighting issues that we were not previously aware of and continually chasing other stakeholders for their deliverables and updates to ensure timescales were met and costs minimised. Communication was always clear and effective.”