As one of the few payment industry consultancies with a dedicated training practice, Polar Moment designs, develops and delivers highly effective technical, operational and industry training programmes.

We offer a range of blended learning methods, including classroom-based training and eLearning. We provide off-the-shelf courses for core subject areas as well as highly tailored training to support your organisation’s specific needs.

We offer high-level introductory teaching on key elements of the payments industry. Our in-depth knowledge and expertise enables us to provide training on technical and business issues relating to merchant processing, ATM processing, acquiring, issuing and card schemes.

As well as delivering specific training on the leading licensed software products, Polar Moment also offers technical knowledge development on the core principles of payment processing and solutions architecture. We have an extensive library of eLearning materials, developed for key technical products. We deliver courses to cover the various technical standards including message formats (ISO 8583, APACS), Chip and PIN (EMV level 1, EMV level 2, ETEC and VSDC) and the implications of PCI DSS.

Our training programmes ensure your staff can perform routine administration tasks such as adding new customers, transaction queries and generating reports. We can also deliver detailed training to support complex operational processes.

Some examples of training assignments include:

• We developed and delivered classroom training for a leading ATM provider. The training covered the core principles of payment processing, alternative technical solution options, commercial considerations and competitive positioning. This enabled Solution Architects across Europe to devise appropriate ATM configurations to meet the needs of the client’s challenging customer base. To read more, download the case study >>
• Working with a leading payment software vendor, we develop eLearning materials to complement its classroom training and provide a standalone module for system administrators.
• We develop training materials covering key daily tasks to support administration and operations staff for a leading payment processor.