Support and Maintenance
Polar Moment can take on the support, maintenance, enhancement, development, testing and hosting of your existing applications.
All software applications need maintenance to run smoothly over time. To meet customer requirements, staff must be experts in the specific requirements of high-volume, high-resilience systems. Teams need to be able to manage systems 24x7x365.
Polar Moment offers teams of operations analysts, support engineers, platform specialists and service delivery consultants, as well as IT operations management. We work with our clients to produce operations and capacity plans, process definitions and improvement, service delivery and SLA management. We can provide fully outsourced operations teams to work alongside your in-house staff, or key specialists to fill short-term resource gaps.
Flexible solutions to meet your needs
For some customers, we offer 24x7x365 support for business-critical systems: this allows access to a member of our support staff at all times. For all customers, we provide an online support portal, Freshdesk, which allows tickets to be raised and also provides access to a customer-specific knowledgebase. So, whether it’s 24/7 continued support, or just the occasional FAQ, Polar Moment can tailor our support levels to meet your needs.