Delivering and maintaining a Managed Service requires specialist skills which many organisations find difficult to provide in-house.

To meet customer requirements, staff must be expert in the specific requirements of high volume, high resilience payment systems. Teams need to be able to manage systems 24/7/365.

Polar Moment offers teams of operations analysts, support engineers, platform specialists and service delivery consultants, as well as IT operations management. We work with our clients to produce operations and capacity plans, process definitions and improvement, service delivery and SLA management. We can provide fully outsourced operations, teams to work alongside your in-house staff, or key specialists to fill short-term resource gaps.

All our staff have a proven track record in managing business-critical payment systems and are experts in the leading payment applications, technologies and data communication solutions. We provide PCI compliant operations with fully vetted staff.

From project implementation, through to managing handover, to in-house or third party teams, we deliver Managed Services to a range of clients across the payments industry:

• Working with a leading payment processor, we provided operational planning, operational process design and operations acceptance testing.
• We provided a team of experienced staff, working a 24/7/365 shift pattern, to deliver level 2 support and management of the supplier.
• To ensure the continued success of a major customer project, we provided training and managed a handover to Euronet’s in-house team, so that they could take ownership of their own platform. To read more, download the case study »